ITILĀ® 5 Foundation Course
Your IT Team Is Busy.
But Is It Creating Value?
We offer an ITIL Course. In 5 intensive, simulation-driven days, your team will learn how to design, operate, and improve services that directly support business outcomes.
If this sounds familiar, we can fix it:
When your team is constantly busy, but service quality isnāt improving.
Recurring Incidents
When the same incidents keep coming back despite repeated fixes.
Business Frustration
When the business questions IT performance or delays.
Risky Changes
When changes feel risky and improvement efforts donāt last.
ITILĀ® 5 Foundation
What is ITIL?
ITIL is the worldās leading framework for modern service management.Ā It provides a clear structure for delivering reliable, value-driven IT services while balancing cost, speed, and risk.Ā It turns reactive IT operations into controlled, measurable service management.
What We Offer
A 5-day interactive, simulation-based ITILĀ® 5 Foundation program that turns ITIL from theory into practical capabilityāyour team will understand the Service Value System, map real value streams, handle incidents and changes with a clear structure, negotiate realistic SLAs, and leave with an improvement roadmap they can apply immediately (hands-on learning, not slide-based).
āGood IT teams fix issues. Mature IT teams prevent them.ā
How the 5-Day ITIL 4 Course Works
This is not a lecture-based course.Ā Itās a hands-on, simulation-driven experience designed to build real service management capability inside your team.
Format: On-site, highly interactive
Duration: 5 full days (09:00 ā 17:00)
Language: English (with Arabic support)
Day 1
01. Align
We start by building one shared language for service management – value, outcomes, risks, and whatĀ “good service” actually means in your organization.Ā You gain a clear picture of where you stand and what must improve first.
Day 2
02. Map
YourĀ team maps a real service end-to-end (value stream + SVS) to spot bottlenecks, handover gaps, and quick wins that improve flow. You gain a practical governance model tailored to your organization.
Day 3
03. Run
Hands-on simulations for the practices that matter most day-to-day (service desk, incidents, requests) – so people learn how to respond fast and consistently.Ā Governance moves from documentation to daily execution.
Day 4
04. Control
WeĀ Ā add structure where teams usually struggle: change enablement, problem management, and realistic SLA trade-offs – balancing speed, quality, and risk. Governance moves from documentation toĀ daily execution.
Day 5
05. Improve
WeĀ finish with a full improvement challenge: teams build a practical improvement plan for a real issue (e.g., reopen rates, stability, (SAT) and leave with actions they can execute immediately. You gain measurable control and continuous maturity growth.
What Success Looks Like After ITIL
Without Structured Service Management
When thereās no clear service model, IT stays in firefighting mode. Incidents repeat, changes create instability, and SLAs turn into constant debate.Ā The team works hard, but the business still feels inconsistency.
Result: IT stays busy, but business value feels inconsistent.
What We Build Together in the Course
We build a practical way of running services, not just knowledge. Your team learns clear ownership, structured incident and change handling, realistic SLA thinking, and how to map value streams to spot bottlenecks and quick wins.
Result: Service management becomes practical, not theoretical.
What Changes After the Course
Services become calmer and more predictable. Fewer recurring disruptions, safer changes, clearer expectations, and faster decisions. Most importantly, the business starts to feel the differenceāand IT earns trust through consistent results.
Result: IT shifts from reactive support to trusted value partner.
ITIL Course
5 full training days delivered by a certified ITILĀ® trainer
Interactive simulations, workshops & real-world cases
Full training materials (workbook, templates, exercises)
Mock exam + structured review session
2-hour exam preparation masterclass
Post-training consultation (up to 2 hours online)
Official attendance certificate
Optional: ITILĀ® 5 Foundation exam voucher
This Isnāt a Cost ā Itās an Investment
If the course helps a participant save just 1 hour a day (less rework, fewer repeat incidents, faster decisions), it can pay for itself within a year.
And the real upside is bigger:
- Fewer recurring disruptions
- Safer, more predictable changes
- Clearer SLAs and expectations
- Stronger trust with the business
One avoided major incident or failed change can cover the investment on its own.
Meet Your Instructor
Samir Faraj
IT Governance & Service Management Consultant
With over 22+ years of experience in IT and digital transformation, Samir has led governance, service management, and compliance initiatives across banking, government, and enterprise sectors.
70
+
governance and service transformation projects
200
+
training programs delivered
24,000
+
professionals trained
reviews
4.6/5
From 2k+ reviews
Frequently asked questions
What happens if someone fails the certification exam?
If someone doesnāt pass, we review weak areas and guide them through a focused retake plan. With proper preparation and mock exams, most participants pass from the first attempt. Retakes can be scheduled easily through the official exam provider.
How many participants should we send?
For meaningful impact, send 5ā15 people from service desk, operations, change, and team leads. ITIL works best when multiple roles share the same service management mindset ā not just one individual.
Can this be customized to our organization?
Yes. While the syllabus follows the official ITILĀ® 5 Foundation structure, discussions and examples are adapted to your industry, challenges, and service model ā so the concepts feel real, not abstract.
Is this suitable for senior management or only operational staff?
ITIL 4 Foundation is ideal for operational teams, team leaders, and anyone involved in delivering or supporting services. Senior managers also benefit from understanding how value is created through the Service Value System.
Is the certification exam included?
The official ITILĀ® 5 Foundation exam voucher is optional and can be added to the course package.
How is this different from other ITIL courses?
Itās interactive and simulation-based. We focus on applying ITIL to real service problems, not just preparing for the exam.
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ITIL 5 FOUNDATION EXAM VOUCHER WITH TAKE2
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